The Project Management/Customer Interface2. What factors outside Browns control interfered with his efforts to work with the utility?3. What skills does it take to be an effective interface with the customer? Has this project been successful for BWNS?4. In what ways did the project scope change? How can a company control scope change when the customer is so casual about the project, until it comes time to pay the bill?5. Is the customer always right? Do you think any of the common reporting problems described at the end of Section 10.2 may have occurred here?