The proper performance of the management control function is critical to the success of an organization. The steps in the basic control process can be followed for almost any application, such as improving product quality, reducing waste, and increasing sales. The basic control process includes the following steps except:

Question 20 options:

	Measuring benchmark performance
	Setting performance standards
	Measuring actual performance (Wrong)
	Analyzing deviations

You currently work in the plumbing department at Lowes. A customer is looking for piping. You generally do very well when looking at a sample pipe and being able to tell what pipe the customer is looking for without them having to know exactly what type of pipe it is. Your first step is to visually ensure you have all piping in stock each morning. This type of control is:

Question 17 options:

	Concurrent control (Wrong)
	Proactive Control
	Radical Control
	Feedback

Organizational control is an important function because it helps identify errors and deviations from standards so that corrective actions can be taken to achieve goals. But there are some disadvantages as well. Which area below would not be a disadvantage?

Question 13 options:

	Resources are focused on objectives
	May slow down operations
	Control systems can be expensive (Wrong)
	The control mentality can lead to overstaffing

The Balanced Scorecard is considered one of the most important control tools in use. The Scorecard is a system used by organizations to do the following except

Question 11 options:

	Prioritize resources
	Align daily tasks with strategies
	Measure performance (Wrong)
	Communicate goals

The cost of quality has two components: the cost of good quality and the cost of poor quality. The costs for good quality are the costs of monitoring and preventing defects. The costs of poor quality are often hidden, hitting customers and departments not immediately related to production. Some experts argue that:

Question 4 options:

	Quality is not an issue as long as customers continue to buy the products
	Quality is never costless because monitoring and prevention have costs (Wrong)
	Quality can be costless, since the hidden costs of poor quality often outweigh the cost of preventing defects
	Poor quality can be accepted