Question: The proposal presents a Quality Management model to avoid fraud and waste in Health Care Operators. In Brazil we have 679 Health Operators, with 50

The proposal presents a Quality Management model to avoid fraud and waste in Health Care Operators. In Brazil we have 679 Health Operators, with 50 million beneficiaries, generating revenue of 264 billion (4 quarter 2022), and with a claim rate of 89%, this claim already indicates a possible unfeasibility of the operation. It is estimated that 11% of Operators' expenses are fraud or waste.

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