Question: The Purchasing Director asked for your assistance with a quality function deployment (QFD) exercise. He heard about this term at a conference he attended recently,

The Purchasing Director asked for your assistance with a quality function deployment (QFD) exercise. He heard about this term at a conference he attended recently, but is not sure what it means. Compile a short report on the definition of QFD and the steps used to perform a QFD.

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