the question

A practical nurse angrily reacted to a client who ate food prior to surgery; she had faced similar situations in her practice. The client felt disrespected, reporting the nurse had informed that he could eat food. The nurse denied this, and reported she informed him not to eat any food or drink. After the discussion, both individuals agreed that poor communication resulted from physical noise on the unit and a language barrier. Furthermore, both individuals acknowledged the consequence of conflict resulted in a breakdown in the therapeutic relationship. The intensity of the practical nurse's reaction depended on the following factors: O a. Importance of the problem or issue O b. Possible consequences O c. Previous experiences with conflict O d. All of the above are correct ge