Question: The question for this week's discussion forum is based on the article Cleveland Clinic: Transformation and Growth 2015 in your Harvard Business Publishing course-pack. Complete
The question for this week's discussion forum is based on the article Cleveland Clinic: Transformation and Growth 2015 in your Harvard Business Publishing course-pack. Complete the assigned readings and power-point slides for Week 4 before attempting this assignment. Read the Cleveland Clinic article. Then answer the question listed below: Develop a Balanced Scorecard for Cleveland Clinic (CC). Explain how CC management might "drill down" to identify drivers of financial and patient outcomes. [Hint: Make sure that you have selected appropriate metrics in each BSC quadrant and that you have clear hypotheses on how capabilities influence processes at CC and how both capabilities and processes influence patient and financial outcomes at CC.]
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