The registration advisors at a small mideastern college (SMC) help 6,000 students develop their class schedules...

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The registration advisors at a small mideastern college (SMC) help 6,000 students develop their class schedules and register for classes each semester. Each advisor works for 10 hours a day during the registration period. SMC currently has 15 advisors. While advising an individual student can take anywhere from 2 to 30 minutes, it takes an average of 12 minutes per student. During the registration period, the 15 advisors see an average of 500 students a day on a first-come, first-served basis. The head of the registration advisors at SMC has decided that the advisors must finish their advising in 2 weeks (10 working days) and therefore must advise 600 students a day. However, the average waiting time given a 12-minute advising period will result in student complaints, as will reducing the average advising time to 9 minutes. SMC is considering two alternatives: (Click the icon to view the alternatives.) Read the requirements. Requirement 1. What would the average wait time be under alternative A and under alternative B? Begin by selecting the formula to calculate the wait time. (Abbreviations used: Ave = average; Hrs = hours, and Max = maximum.) = Wait time Calculate the average wait time under alternative A. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) minutes of wait time 2x Calculate the average wait time under alternative B. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) 2x ( minutes of wait time Requirement 2. If advisors earn $130 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? The total cost under alternative A (if SMC hires two more advisors for the 2-week (10-working day) advising period) is The total cost under alternative B (if SMC has its 15 advisors work 6 days a week) is Requirement 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? OA. Hiring two extra advisors has a higher waiting time and a lower cost than extending the workweek to 6 days during the registration period. Under these circumstances, the quality of the advising may not be as high. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be more costly for SMC but is likely to result in better student advising. OB. Hiring two extra advisors has a lower waiting time and a lower cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be less costly for SMC and is likely to result in better student advising. OC. There is no difference between the two alternatives. Therefore, either alternative will result in the same student satisfaction. OD. Hiring two extra advisors has a higher waiting time and a higher cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to hire the two extra advisors. The registration advisors at a small mideastern college (SMC) help 6,000 students develop their class schedules and register for classes each semester. Each advisor works for 10 hours a day during the registration period. SMC currently has 15 advisors. While advising an individual student can take anywhere from 2 to 30 minutes, it takes an average of 12 minutes per student. During the registration period, the 15 advisors see an average of 500 students a day on a first-come, first-served basis. The head of the registration advisors at SMC has decided that the advisors must finish their advising in 2 weeks (10 working days) and therefore must advise 600 students a day. However, the average waiting time given a 12-minute advising period will result in student complaints, as will reducing the average advising time to 9 minutes. SMC is considering two alternatives: (Click the icon to view the alternatives.) Read the requirements. Requirement 1. What would the average wait time be under alternative A and under alternative B? Begin by selecting the formula to calculate the wait time. (Abbreviations used: Ave = average; Hrs = hours, and Max = maximum.) = Wait time Calculate the average wait time under alternative A. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) minutes of wait time 2x Calculate the average wait time under alternative B. (Enter the amounts in the same order as shown in the formula. Round the wait time to two decimal places.) 2x ( minutes of wait time Requirement 2. If advisors earn $130 per day, which alternative would be cheaper for SMC (assume that if advisors work 6 days in a given work week, they will be paid time and a half for the sixth day)? The total cost under alternative A (if SMC hires two more advisors for the 2-week (10-working day) advising period) is The total cost under alternative B (if SMC has its 15 advisors work 6 days a week) is Requirement 3. From a student satisfaction point of view, which of the two alternatives would be preferred? Why? OA. Hiring two extra advisors has a higher waiting time and a lower cost than extending the workweek to 6 days during the registration period. Under these circumstances, the quality of the advising may not be as high. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be more costly for SMC but is likely to result in better student advising. OB. Hiring two extra advisors has a lower waiting time and a lower cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to have the regular advisors work an extra day in the week and pay them overtime. This will be less costly for SMC and is likely to result in better student advising. OC. There is no difference between the two alternatives. Therefore, either alternative will result in the same student satisfaction. OD. Hiring two extra advisors has a higher waiting time and a higher cost than extending the workweek to 6 days during the registration period. Therefore, from a student satisfaction standpoint, it would be better to hire the two extra advisors.