Question: The relevant sections contain instructions for students: Please take the time to respond to all of the questions that have been provided (60 marks). The
The relevant sections contain instructions for students: Please take the time to respond to all of the questions that have been provided (60 marks). The first question is answered by SHEENA. Sheena retired after over two decades of service with the same Fortune 500 company. The company's fortunes were finally beginning to revive after several challenging years. Because of the company's efforts to improve quality throughout its organisation, customers' orders had increased, and quality as well as productivity had improved dramatically over the previous few years. To put it another way, when the new CEO announced his plans to reduce the company's personnel, Sheena and about 400 of her coworkers were taken entirely by surprise. When she had recovered from her initial shock, Sheena left the house to look for other employment opportunities. They were no closer to getting a job after eight months of job searching than they had been on day one. Her financial and other resources appeared to be dwindling rapidly, and she appeared to be dejected. Although she had to mow her neighbours' lawns all day to make ends meet, there was one saving grace. As a result of overhearing one of her neighbours bemoan the fact that no one was mowing the grass now that his children were grown and on their own, she got to know him. Her question to him about how much money he was willing to spend was almost comedic. In a short amount of time, Sheena mowed the lawns of five separate neighbours. Even though a few of her neighbours had asked if she might help them with their lawns, she was unable to do so due to her hectic schedule. With each each rejection letter, Sheena was forced to face the reality of having to make a decision that would have lasting effects on her professional life. She decided to go into business for herself on a rainy Tuesday morning by taking care of her neighbours' lawns. She was relieved of the burden of job searching and excited about the prospect of working for herself again. For the first time, she was anxious, but she didn't say anything about it. So, instead of letting Sheena give up, she was adamant on completing the project herself. While Sheena's work was slow at first, she was swamped with requests to take care of people's gardens and lawns once the public learned she was available. Some customers preferred that she subcontracted yard work to others, while others opted to hire lawn care pros rather than do it themselves in order to save money. It didn't take Sheena long after starting at the company to realise that she could make a career out of doing what she loved. She also supplied extra services such as fertilising lawns, weeding flower beds, and clipping bushes. Sheena's company had grown so quickly that she now needed the help of two part-time employees, and she was confident in her ability to continue expanding in the future. The three most common ways in which Sheena's customers evaluate the quality of her lawn care services are as follows: Customer evaluations of Sheena's lawn care services usually take one of three forms: word of mouth, testimonials, or recommendations. Sheena is in charge of the day-to-day operations of the operations department as the operations manager. This person is also in responsible of forecasting, inventory management, quality control, and general maintenance. Foreseeability is required most often in the following situations. Are there any items in Sheena's inventory that I should be looking out for? Give an example of a regular inventory decision she has to make. If so, what is her role in the scheduling process? What could possibly go wrong for Sheena to cause her to reconsider her plans for the future? (3marks) Two (2) of Sheena's strategies must be identified and explained to her customers. Sheena employed a range of methods in her business. Consider how Sheena's capacity to compete will be impacted by the following three roles:
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