Question: The RW Hall text states: Unless average utilisation is less than 100%, the system will be unstable and the queue will continue to grow The

The RW Hall text states:

  1. Unless average utilisation is less than 100%, the system will be unstable and the queue will continue to grow
  2. The smaller the system, the larger the delay will be for any level of utilisation
  3. The greater the variability in service time the longer the delay will be for any level of utilisation

Given the implications of the three queueing principles for performance and evaluation, can there be any sense in comparing effectiveness and efficiency across different healthcare service?

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