The Scenario

The two interviewers leaned forward across the table and looked at Elisa intently. We are very impressed with your rsum and your recently completed MBA, the HR manager stated, but the client training role that we have available is entry level. With your 10 years of sales and training experience and your education, you seem rather overqualified and we are concerned.

Elisa shifted slightly in her seat then turned on her best smile as she answered the interviewer. I do understand that I am overqualified for this job, she responded, I have also heard that Kium Solutions is a really great place to work and I know your CEO has some really interesting ideas for moving the company forward. I think I could do a lot of good here and I am willing to start in an entry-level job to get in the door as long as there are other opportunities down the road. The interviewers glanced at each other and nodded. Well that works for us, responded the HR manager. You can start now and I am quite confident that something more challenging that better matches your qualifications will come up within a year or so. That sounds great, said Elisa. I look forward to coming on board.

Fifteen months later, Elisa was still in the entry-level training role, which saw her travelling to different client sites each day to train their new employees on how to use Kiums document management systems. Elisa was the first person with a degree in education who had served in the client trainer role. Her formal knowledge about teaching and learning had helped her make substantial improvements to the existing client training program. Elisas manager had commented several times about the significant increases in client satisfaction ratings that they had observed. Clients were especially impressed that Elisa was so readily available to themshe even gave them her personal cellphone number. If they had a software question or problem at 9:00 p.m. or on a Saturday, Elisa would answer her phone and cheerfully help, something that was neither expected nor required. Elisa was sure that she had done everything she could to impress her new employers. As a result, she was particularly excited when her co-worker pointed out the new job that had been posted to the internal recruitment webpage (a special website for jobs posted internally with the intent of promoting from within).531

The posting was for a newly created position, director of Training. Previously, the company only had client trainers (an entry-level job) and HR generalists who took care of all employee training. The new directorship would report to the VP of Sales, making it a highly prestigious position within the corporate hierarchy. The director would be responsible for improving initial staff orientation and the training received by new hires in the Sales department. Kium relied on its salesforce to grow its business. The director of Training would therefore be fulfilling an important role in the organization. Elisa could not be more delighted. After all, she had an MBA and a degree in adult education, plus she had over a decade of experience selling software solutions (although for companies other than Kium). In fact, it was her desire to get away from never-ending sales quotas and broaden her career choices that led her to pursue an MBA. Given her many qualifications and her record of strong performance, Elisa was confident that she would be a competitive candidate for the role.

Elisa sent in her rsum and, at the end of the application period, she was not the least bit surprised when she was called for an interview with the VP of Sales.

Elisa knew that she would have to explain why she was well qualified for the job. To prepare for the interview, she reread the strategic goals, vision, and mission of the company and thought carefully about how she could contribute. She even had her boyfriend ask her mock interview questions so that she could practise her answers. On the morning of her interview, although she felt prepared, she was also nervous. Then disappointment struck. The assistant to the VP of Sales called to say that the VP of Sales was no longer interested in interviewing her. After reviewing her rsum, he realized that she did not have enough direct experience in sales at Kium.

Elisa was stunned, wondering what on earth had happened. She could not believe that she would not even be given an opportunity to explain why she would be a good candidate for the job. She sent an email to the VPs assistant explaining her qualifications, but the assistant again confirmed that Elisa would not be permitted to interview for the job. Ultimately, Elisa went home an hour early that day, still distressed and bewildered. At 5:17 p.m. her cellphone rang. She saw that it was an important client who had recently purchased an expensive and complex solution from Kium. Just days ago, Elisa had promised the CEO at the client company that she would be there to answer questions and support their roll-out every step of the way. She looked again at the call display and at the time. She quietly looked away and let the call go to voicemail. The client could wait until Monday.

Purpose:

The purpose of this assignment is to develop your capabilities of working as a team while applying Organizational Behavior (OB) concepts in analyzing a business case.

The Assignment:

The format of this assignment will be a presentation that is taped and submitted in Week 13 using the PowerPoint template provided. You will select a team of 4-6 participants and the Professor will assign you a case. The assigned case out of Additional Cases listed at the end of the textbook. This assignment is to be created in PowerPoint and uploaded onto eConestoga by the assigned date. The PowerPoint template is here.

The presentation will include:

• A Title Page (1 slide) with team member name
• A Summary of the Case (1-2 slides) that states only those case factors which have a direct bearing on your analysis
• Root Problem Analysis (1 slide per Root Problem). In this section you will outline the Root Problems and their related Symptoms, using at least three OB concepts to describe each (same format as Mini Case Assignment).
• Recommendations (1 slide per Root Problem plus 1 final slide for top recommendations): In this section you will use the chart template to indicate at least two recommendations for each root problem, the pros and cons, and OB concept to explain the recommendation. On the final slide outlined the top three recommendations from your analysis.

You are welcome to improve graphics properties but this template will guide you through the content required for your presentation.

Due Date: Team Case Study Assignment is due end of Week 13 on Sunday by 11:59pm ET.

Evaluation: 20% of final grade

All team members are expected to contribute to the assignment, including participating in the taped presentation to be eligible for the team grade.

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Til $ 5 SLALO Replace Paste B I US ab AV Reset New Reuse Slide Slides Section Slides Aa-e-A- Dictate Shapes Arrange Quick Styles Drawing Design Ideas Select Editing Undo Clipboard Font Paragraph Voice Designer From Beginning Align Left 1 Title of Case Summary of Case: 2 The following is a summary of the key points in the case: Section 1: Summary of Case 3 Summary of Case 4 Section 2: Root Analysis Slide 3 of 10 English (Canada) Accessibility: Investigate Notes He . 65% 6:30 AM 2021-12-08 H Type here to search o ini o J' IA -7C CJENG AutoSave On ES BUS1021 Team Case Study Presentation Template 1 - Last Modified: Just now Search (Alt+Q) Durva D File Home Insert Draw Design Transitions Animations Slide Show Review View Recording Help Comments Share X JA Find Til Layout Reset New Reuse Slide Slides Section 2 ' ' : Aavera- == SLALO Replace Paste BIUS B AV Dictate Design Ideas Shapes Arrange Quick Styles Drawing Select Editing Undo Clipboard Slides Font Paragraph Voice Designer From Beginning Align Left 1 Title of Case 2 Section 1: Summary of Case Section 2: Root Analysis 3 Summary of Case: This section will outline the Root Problems and their related Symptoms, using OB concepts describe each You will use the follow layout for each root problem You are expected to include a minimum of 3 root problems 4 Section 2: Root Analysis Slide 4 of 10 Notes BB + English (Canada) Accessibility: Investigate Type here to search 65% 6:30 AM 2021-12-08 H O IA 0 P -7C JENG AutoSave On ES BUS1021 Team Case Study Presentation Template 1 - Last Modified: Just now Search (Alt+Q) Durva D File Home Insert Draw Design Transitions Animations Slide Show Review View Recording Help Comments Share X ' ' . JA Ev Find Til $ Replace Layout Reset New Reuse Slide Slides Section Slides SLALO Paste BIUS a AV Aa LA Dictate Shapes Arrange Quick Styles Design Ideas Select Editing Undo Clipboard Font Paragraph Drawing Voice Designer From Beginning Align Left 1 Root Analysis Title of Case Root Problem Symptoms 2 Provide an explanation of how OB concepts connect to the root problem and symptoms. Bold all OB concepts. Section 1: Summary of Case 3 Summary of Case: 4 Section 2: Root Analysis 5 Slide 5 of 10 Notes + English (Canada) * Accessibility: Investigate Type here to search 65% 6:30 AM 2021-12-08 H O IA 0 P -7C ENG AutoSave On ES BUS1021 Team Case Study Presentation Template 1 - Last Modified: Just now Search (Alt+Q) Durva File Home Insert Draw Design Transitions Animations Slide Show Review View Recording Help Comments Share X Layout ' ' . JA Find Til Replace SLALO Paste B I U s ab AV Reset New Reuse Slide Slides Section Slides Aavera- == Dictate Shapes Arrange Quick Styles Drawing Design Ideas Select Editing Undo Clipboard Font Paragraph Voice Designer From Beginning Align Left v 3 Summary of Case 4 Section 2: Root Analysis Section 3: Recommendations Use the chart template to indicate two recommendations for each root problem, the pros and cons, and OB concepts to explain the recommendation. On the final slide outlined the top three recommendations from your analysis. 6 Section 3: Recommendations Slide 6 of 10 English (Canada) Accessibility: Investigate Notes BB . 65% 6:30 AM 2021-12-08 Type here to search O e IA -7C JENG AutoSave On ES BUS1021 Team Case Study Presentation Template 1 - Last Modified: Just now Search (Alt+Q) Durva D File Home Insert Draw Design Transitions Animations Slide Show Review View Recording Help Comments Share JA Find Til X LG Layout Reset New Reuse Slide Slides Section Slides ' ' : Aa 2A Paste SLALO BIUS B AV Dictate Shapes Arrange Quick Styles Sc Replace Select Editing Design Ideas Undo Clipboard Font Paragraph Drawing Voice Designer From Beginning Align Left Recommendations 4 Section 2: Root Analysis Root Problem Recommendations Pros/ Cons Explanation of Connection to OB Concepts Root Problem #1 5 * 6 Section 3: Recommendations 8 * Slide 7 of 10 Notes + = English (Canada) * Accessibility: Investigate Type here to search 65% 6:30 AM 2021-12-08 ir IA 0 P -7C JENG AutoSave On FE BUS1021 Team Case Study Presentation Template 1 - Last Modified: Just now Search (Alt+Q) Durva D File Home Insert Draw Design Transitions Animations Slide Show Review View Recording Help Comments Share X ' ' . JA Find Til SLALO Replace Layout Reset New Reuse Slide Slides Section Slides Paste BIUS B AV Aa-e-A- . A == Dictate Shapes Arrange Quick Styles Drawing Design Ideas Select Editing Undo Clipboard Font Paragraph Voice Designer From Beginning Align Left 6 Section 3: Recommendations Final Recommendations 7 Provide the final three recommendation that will solve each primary problem identified. Use an OB concepts/theory to explain how this will help: 8 1. Recommendation #1 Include why this is the preferred recommendation and OB concepts to support this recommendation 2. Recommendation #2 9 * 3. Recommendation #3 10 * Slide 10 of 10 Notes BB + English (Canada) Accessibility: Investigate Type here to search 65% 6:30 AM 2021-12-08 O IA 0 P -7C JENG