The Scenario: You are the manager of a Best Buy electronics store in Dublin, Ireland. Part...

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The Scenario: You are the manager of a Best Buy electronics store in Dublin, Ireland. Part of your duties includes responding to and resolving customer issues. One of your long-term customers, Leopold Bloom, filed a complaint about the customer service he received at your location on May 1, 2020. When he attempted to return a faulty BluRay player, he was denied a refund because he had no receipt. Although the customer service representative was simply following company policy, Mr. Bloom was very upset that he could not receive his money back. He has been a loyal customer who consistently purchases top-of-the-line products from you. This prompted him to bypass your authority as manager and write a formal letter to the corporate office to seek a full refund. Corporate office has forwarded the matter back to you so that you may have the opportunity to take care of the issue before they need to intervene. It is at your discretion to decide whether or not you refund him partially or completely, or to issue him a store credit. Or, perhaps you offer him a partial refund plus a store credit. Maybe you even handle this situation completely differently. Regardless of your decision, this situation needs resolving quickly; a customer complaint that ends up in corporate office reflects negatively on you as a manager. In order to respond formally (and keep a formal record on file), you write Mr. Bloom a letter in return, explaining. your decision and how it was reached. Your Task: Write Mr. Bloom [Address: 1922 Ulysses Way, Dublin, Ireland 1U9 0D4] a formal business letter using Direct Strategy as discussed in class. You should consider the following: Establish a clear opening paragraph that introduces yourself and gives some context as to why you're writing. It must also announce the good news. Provide detail to justify your decision in the body: you need to record how you reached your decision and why Highlight overall reader benefits Conclude with "next steps" and necessary reader action, as well as the other necessary components discussed in class . . . .. Your Letter will . Use clear Direct Strategy to organize the content Follow the guidelines for letter formatting discussed in class - you should use a formal letterhead, as this is from a company Your Letter will ● ● ● ● Use clear Direct Strategy to organize the content Follow the guidelines for letter formatting discussed in class - you should use a formal letterhead, as this is from a company Be typed with your signature in pen Be no longer than one page The Scenario: You are the manager of a Best Buy electronics store in Dublin, Ireland. Part of your duties includes responding to and resolving customer issues. One of your long-term customers, Leopold Bloom, filed a complaint about the customer service he received at your location on May 1, 2020. When he attempted to return a faulty BluRay player, he was denied a refund because he had no receipt. Although the customer service representative was simply following company policy, Mr. Bloom was very upset that he could not receive his money back. He has been a loyal customer who consistently purchases top-of-the-line products from you. This prompted him to bypass your authority as manager and write a formal letter to the corporate office to seek a full refund. Corporate office has forwarded the matter back to you so that you may have the opportunity to take care of the issue before they need to intervene. It is at your discretion to decide whether or not you refund him partially or completely, or to issue him a store credit. Or, perhaps you offer him a partial refund plus a store credit. Maybe you even handle this situation completely differently. Regardless of your decision, this situation needs resolving quickly; a customer complaint that ends up in corporate office reflects negatively on you as a manager. In order to respond formally (and keep a formal record on file), you write Mr. Bloom a letter in return, explaining. your decision and how it was reached. Your Task: Write Mr. Bloom [Address: 1922 Ulysses Way, Dublin, Ireland 1U9 0D4] a formal business letter using Direct Strategy as discussed in class. You should consider the following: Establish a clear opening paragraph that introduces yourself and gives some context as to why you're writing. It must also announce the good news. Provide detail to justify your decision in the body: you need to record how you reached your decision and why Highlight overall reader benefits Conclude with "next steps" and necessary reader action, as well as the other necessary components discussed in class . . . .. Your Letter will . Use clear Direct Strategy to organize the content Follow the guidelines for letter formatting discussed in class - you should use a formal letterhead, as this is from a company Your Letter will ● ● ● ● Use clear Direct Strategy to organize the content Follow the guidelines for letter formatting discussed in class - you should use a formal letterhead, as this is from a company Be typed with your signature in pen Be no longer than one page

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Letterhead March 6 2023 Mr Leopold Bloom 1922 Ulysses Way Dublin Ireland 1U9 0D4 Dear Mr Bloom I am ... View the full answer