Question: The service process matrix classifies services based on the degree of labor intensity and customer interaction / customization . One of the four categories in

The service process matrix classifies services based on the degree of labor intensity and customer interaction

/

customization

.

One of the four categories in this matrix is the "service factory," which includes services that are low in both labor intensity and customer interaction. Which one of the following is not an example of a service factory?

Hospitals

Trucking

/

Railroads

Film processing

Airlines

Radio

/

TV stations

The service process matrix classifies services

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