Question: The servicescape, or q , , plays a critical plays a critical role in shaping customer expectations, differentiating service firms, facilitating customer and employee goals,

The servicescape, or

q,,

plays a critical plays a critical role in shaping customer expectations, differentiating service firms, facilitating customer and employee goals, and influencing the nature of customer expectations.

Sportscape

Triple Bottom Line

Social Factors

Leveraging

Service Setting

The servicescape, or q,, plays a critical plays a critical role

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