Question: the situation? Could you have provided better quality inputs? 13. The following is a list of specifications for operating a ho- tel. Add four or

the situation? Could you have provided better

the situation? Could you have provided better quality inputs? 13. The following is a list of specifications for operating a ho- tel. Add four or five of your own customer specifications to this list. Item Specification Customer Perception of Ser- vice/Quality 2 or Fewer Complaints per Month Downtime of Reservation/C heck-in Computer Not to Exceed 15 Minutes p er Month Room Reservations Incor- rect/Overbooked 1 or Fewer Occurrences per Month Credit Card Billing/Transac- tion Errors 1 or Fewer per Month

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