Question: The speed with which utility companies can resolve problems is very important. The Georgetown Telephone Company (GTC), reports that it can resolve customer problems the

The speed with which utility companies can resolve problems is very important. The Georgetown Telephone Company (GTC), reports that it can resolve customer problems the same day they are reported in 80% of the cases. Suppose that the 16 cases reported today are representative of all complaints.

What is the probability that more than 12 of the problems can be resolved today? The answer should have four points after the decimal.

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