1. The strategic management process is

Select one:

O a. a decision-making activity concerned with a firm's internal resources, capabilities, and competencies, independent of the conditions in its external environment.

O b. a set of activities that will assure a sustainable competitive advantage and above-average returns for the firm.

O c. process directed by top-management with input from other stakeholders that seeks to achieve above-average returns for investors through effective use of the organization's resources

d. the full set of commitments, decisions, and actions required for the firm to attain comparative advantage.

2. Examples of support activities of organisation include all of the following EXCEPT

Select one:

O a. procurement.

O b. after sale service

Oc. human resource management

O d technology development.

3. Which of the following is NOT an entry barrier to an industry?

Select one:

O a. Expected competitor retaliation

O b. Bargaining power of suppliers

O c. Economies of scale

O d. Customer product/service loyalty

4. The rate of technological diffusion is increasing in most countries. Which of the following is fastest in penetrating into most homes including Malaysia?

Select one:

O a. Internet

O b. Personal computer

O c. Television

Od. Telephone

5. A firm has achieved when it successfully formulates and implements a value-creating strategy.

Select one:

O a. strategic competitiveness

O b. substantial returns

O c. a permanently sustainable competitive advantage

O d. legal and ethical core values

6. The industrial organization Resource Based View (RBV) argues that

Select one:

1. the firm's internal resources and capabilities represent the foundation for the development of a value creating strategy
2. the key factor in success is choosing the correct industry in which to compete
3. the internal structure of the organization must match the industry in which it competes in order to earn above-average returns on investment
4. the key to earning above-average returns is strategic flexibility

7. Which of the five forces of competition is MOST threatening to Google?

Select one:

O a. Bargaining power of suppliers

Ob. Threat of new entrants

O c. Rivalry among competing search engines

O d. Threat of substitutes

8. All of the following are tangible resources EXCEPT

Select one:

O a production equipment

O b. distribution centres

O c. formal reporting structures

O d. firm's reputation

9. The five forces model suggests that an industry's profitability is a function of all the following factors EXCEPT

Select one:

O a. the economic environment

O b. suppliers

O c. buyers

O d. competitive rivalry

10. The environment is composed of elements in the broader society that can influence an industry and the firms within it.

O a. sociocultural

O b. industry

Oc. general

Od competitor Clear my choice