The Strategic Management Process $($Scenario$)$

Kerry is vice$-$president of operations at Delta Corp. The company president has asked Kerry to lead the strategic management process that will help guide Delta through the next five to ten years. At next week's management meeting, Kerry must give a presentation that explains the process. In preparation, Kerry begins by reviewing the steps in the strategic management process from his university textbook.

At some point, Kerry will need to assess Delta's financial resources, technical expertise, employee skills, and marketing capabilities. This occurs at which step of the strategic management process?

a$.$

identify the organization's current mission, objectives, and strategies

b$.$

formulate strategies

c$.$

conduct internal analysis

d$.$

write a business plan Application of Early Theories of Motivation $($Scenario$)$

Weston has two very different first$-$line supervisors who report directly to him. Aaron really "cracks the whip" at his employees and firmly believes in strict controls and punishment for those who do not meet company expectations. Zach, on the other hand, has very few controls and believes that as long as people know what their objectives are, they will exercise self$-$control and self$-$direction. Aaron has been trying to use working conditions to increase the level of productivity in his department. When workers complained about unsafe working conditions, Aaron supplied them with protective gear and implemented new safety procedures. However, despite the improved working conditions, employees were still not motivated. Zach, on the other hand, had chosen to delegate responsibility and offer workers opportunities for growth. These efforts appeared to be much more successful at improving productivity.

According to Herzberg, Zach was trying to use $\_\_\_\_\_\_\_\_$ to increase productivity.

a$.$

equity theory

b$.$

motivators

c$.$

hygiene factors

d$.$

extrinsic factors