Question: The study on Citibank Customer Service Representatives discussed in class revealed that managers tend to _ _ _ _ _ _ _ _ _ _

The study on Citibank Customer Service Representatives discussed in class revealed that managers tend to___________________________ extrinsic incentives in motivating others.
Question 11 options:
Underestimate the value of
Overestimate the value of
Pay exorbitant amounts of
Award promotions as

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