Question: The system development team must understand the operation the operations of the existing system and the problems faced by the system. Numerous information gathering techniques

The system development team must understand the operation the operations of the existing system and the problems faced by the system. Numerous information gathering techniques can help understand and determine the information requirements. Required:

(a) Define TWO (2) rationales of using document review as an information gathering technique.

(b) Discuss THREE (3) usefulness of observing users when trying to get information from them.

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