The table below shows data collected over the last 12 months at the University Clinic. The table show the average customer satisfaction and the productivity of all 10 physicians at the Clinic. The Clinic makes more money when more patients are seen. All physicians work the same hours, are in the same specialty, are paid the same salary, and they all see on average the same type and complexity of patients. Similar clinics across the country see an average of 3.75 patients per hour and have a patient satisfaction score of 60. Average Patient Satisfaction Score (100 is best and maximum score; 0 worst score) Average Number of Patients seen per hour Physician's Name Belen 48 3.00 Bogota 45 3.25 Brunei 39 3.50 Hobart 42 3.33 Java 20 4.25 Kingston 25 4.00 Lisboa 38 3.50 Manila 15 2.00 Roma 74 2.25 Santiago 72 4.55

A. Analyze the data; what conclusions can you draw? (5 pts)

B. What actions you would recommend to the University Clinic? (5 pts)