The table here presents failure modes, causes, and effects for each process step involved in scheduling appointments at BPH$$s pediatrics clinic. Estimate the likelihood of occurrence of each failure mode, its likelihood of detection, and its severity. Compute the RPN for each step and for the entire process

teps$$Failure Mode$$Failure Causes$$Failure Effects$$Likelihood of Occurrence $(110)$Likelihood of Detection $(110)$Severity $(110)$RPN$$Patient calls pediatrics clinic$$Talks to someone in pharmacy who transfers patient to pediatrics$$Almost identical phone numbers$$Staff at pharmacy gets annoyed$$Patient listens to automatic record$-$ ing and chooses appropriate option$$Patient often selects wrong option or hangs up$$There are nine options to select from; patient stops paying atten$-$ tion or gets impatient$$Poor satis$-$ faction scores and$/$or possible loss of revenue$$Patient is trans$-$ ferred to central scheduling and is put on hold$$Patient hangs up$$Long wait times$$Poor sa