_The task completed most often by a workers PC is?

Email sending and receiving

Data searches

Spreadsheet development

_Howie knows the students will be disappointed that his text book is out of stock. This is pretty common for this time of year. How should Howie start his email to the student?

Max, Psychology Today is schedule to arrive on your front porch September 1.

Psychology Today is going to be one week late.

Max, Psychology Today is backordered due to all the colleges starting at the same time.

_What is the best closing to a customer's request for duplicate loyalty card?

Call if you need something else.

Your card will arrive via FedEx by May 31.

Thanks for your business.

I was glad that I was able to do for you.

_Ben contacts three security software vendors to obtain pricing for security software for the office. What are the three first steps?

Create outline that lists the needs, copy and paste the list into the email window, then add the date the information is due to the Closing.

Verify amount and type of equipment that needs security software, then create the list of vendors he plans to contact, jot a short outline before writing

Verify amount and type of equipment, call each vendor to alert them to the urgency of the bid, then type the full message carefully

_Connie worked in an open office in a cubicle near three others. Not only did the helpline test Connie's patience, she felt sorry for her office mates sitting there listening in the background to all the detail she provided. What technology might help Connie keep annoying her office mates?

Live Chat if tech support offers it

Moving to a conference room

Speaking as softly as possible