The teaching and learning process using web 4.0 technology in universities contributes to improving student performance. The influencing factors examined are the development of the unified theory framework of acceptance and use technology (UTAUT). This study investigates the variables that influence student performance, including lecturer characteristics, external motivation and facility conditions. This study found that the constructs of including lecturer characteristics and external motivation have a significant influence on student performance, except the facility conditions. This study fills the gap concerning the connection between lecturer characteristics, external motivation and student performance in because the majority of the experts interviewed (95%) believed that the end result of lecturer characteristics and external motivation will reflect the student performance