Question: The technical support call centre for a software company has a mean wait time of 210 s, with a standard deviation of 40 s. The
The technical support call centre for a software company has a mean wait time of 210 s, with a standard deviation of 40 s. The management team wants to continue to improve customer satisfaction by setting a wait time standard. If the company wants 85% of the calls to be answered within a new time specification, what maximum wait time should be used? make sure to round your answer to the nearest second.
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
