The tendency to accept unusual abnormalities and deviations as normal is known as O confirmation bias normalization bias O sunk-cost fallacy O anchoring heuristic O halo effect O groupthink O planning fallacy O loss aversion outcome bias When evaluating others' actions, most people tend to focus more on the outcome of decisions than the intentions and the complicated decision-making process that leads to those decisions. This phenomenon is known as O anchoring O halo effect groupthink confirmation bias O sunk-cost fallacy normalization bias planning fallacy O outcome blas heuristic loss aversion Which of the following practices may lead to business failure? Think through the possible negative consequences of near misses. O Institute a "pause and learn process in which teams discuss at each project milestone what they have learned. Cultivate a corporate culture that leads managers to believe that staff should be publicly rewarded for uncovering near misses. O Consider near misses as signs that systems are resilient and things are going well. The article discusses the case of Apple's experience with launching its Phone 4 and the customers' complaints about low quality calls and weak signals. Please select the two cognitive errors that the article believe lead to this crisis. halo effect outcome bias heuristic loss aversion sunk-cost fallacy B normalization bias anchoring