The textbook does not address this issue. Please find the following article from the September 2004 Harvard Busines Review,, "Diversity as Strategy," by David Thomas. This article describes how IBM created a process to recruit and retain customer from diverse groups groups. IBM want to "uncover and understand differences among the groups and find ways to appeal to a broader set of employees and customers." Then read the folllowing:Why Black Women Are Rejecting Hospitals in Search of Better Births - The New York Times (nytimes.com) Date of article 3/11/2021 Strategy is developed so organizations can recruit and retain customers. Innovators (Strategic Thinking) recognize gaps in services and act on them Your assignment is to write an essay (four paragraphs) that summarizes the key concepts from these article, and to suggest how these concepts and to integrate the two (2) article