• The truck arrives at Company X
• The receiver confirms the truck appointment and instructs the truck driver on which door to go to
• The receiver examines load for damage-if there is visible damage, the paperwork will go to Quality Assurance, Quality Assurance will provide a quarantine tag to the receiving clerk, the clerk gives the quarantine tag to the receiver who puts it on the material, then the paperwork goes from Quality Assurance to the Buyer who starts a damage claim
• Receiver offloads truck
• The receiver verifies all material is present and accounted for per the packing slip
• The receiver signs the paperwork and gives a copy to the driver
• The receiver takes the paperwork to the receiving office and drops it in the data entry tray
• When the clerk in the receiving office has time, he/she will take the papers from the entry tray and do the data entry
• The data entry includes: looking up the purchase order in the system and comparing the P.O data to the packing slip (if there are discrepancies, the packing slip is given to the buyer so that the supplier can be notified); if everything matches, the clerk enters the transaction; once the receipt transaction is done, the control # tag(s) (put away tag(s) will be printed in the receiving office
• The clerk takes the tag(s) to the Receiver whenever he/she leaves their workstation for breaks, lunch, etc
• When the Receiver gets the tag(s) from the clerk, they affix the tag to the piece or bundle
• The Receiver lets the Lead Hand/Supervisor know that there is material to be put away the next time they see each other
• The Lead Hand/Supervisor lets the Order Filler know that there is material in receiving to be put away
• The Order Filler goes to receiving, picks up the material, and locates a place to store the material (there may be several iterations of this throughout the day)
• Order Filler stores the material and notes the location on the log sheet
• Log sheets are turned into the Lead Hand/Supervisor when the log page is full
• Lead Hand/Supervisor enters the control number into the system

Notes: The current process can take up to 5 days and needs to be reduced to 24 hours, and there is often not enough room in the receiving area to offload the goods because the night shift people have a tendency to fill up the space with product digging out what they need to work on during their shift; the supervisor and Lead Hands do not “trust” the Receivers to put away the material in a timely fashion, so they intervene, and direct the Order Fillers to put the material away.

1. Create a swim lane flow diagram of the process listed above.
2. Provide an assessment of this process by enabler.

Answer rating: 100% (QA)

ANSWER A Swim lane diagrams are flowcharts that show both a process from start to finish and who is responsible for each step in the process Much like ... View the full answer