The two core process capability indexes (e.g. Cp, Cpk) are often described as among the most valuable pieces of data needed to properly understand and manage organizational processes and product characteristics. Together, they provide a basis for understanding exactly what can be expected from a stable and in control process.

Discuss how you might use these two indexes to make recommendations to management regarding changes or investments that can be made in key organizational or product-related processes. Describe any patterns you might look for in these indexes and discuss how such patterns can be used to understand or predict improvement outcomes.