Question: The two keys to improving how people implement quality service are: ( 1 ) training and ( 2 ) touchpoints. True or False

The two keys to improving how people implement quality service are: (1) training and (2) touchpoints.
True or False
The two keys to improving how people implement quality service are:

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

A supply chain Multiple Choice focuses on making services available, whereas a channel of distribution focuses on making goods available. may involve many firms, but only one manufacturer. includes...

Q:

The two keys to improving how people implement quality service are: ( 1 ) training and ( 2 ) more inspectors. True or False

Q:

Post only the answer, no explanation needed. E) Product quality is easy to maintain 29) Brand recognition, brand preference, and brand insistence are various levels of A) brand rejection. B)...

Q:

The first step in working with individuals and families of diverse cultures and/or vulnerable populations is looking at ourselves or (self-awareness). True False 4.76 points Question 2 Cultural...

Q:

From Diagnosis to Discovery WHEN THE CONTRACT is clear, the work of understanding the prob- lem and the current reality begins. Our focus here, as throughout the book, is on the relationship aspect...

Q:

Customer Service at Ritz-Carlton In 2012, hiring managers of the Apple Storea assessed potential job candidates on the basis of whether they were capable of offering a Ritz-Carlton level of service...

Q:

Question 1 2.5 points Save Decision-making is essentially a problem-solving process that involves eliminating barriers to organizational goal attainment. True False Question 2 2.5 points Save...

Q:

Project/Company Name Communication Plan Overview The purpose of a Communications Plan is to document the key elements of a communications strategy, including: Frequency (Schedule) Method of Delivery...

Q:

help me please question 1 Time Value of Money - A key financial principle stating that a dollar today is worth more than a dollar tomorrow. The present value of money is the value today of a cash...

Q:

1) Professional Presence refers to: is a dynamic blend of poise, self-confidence, control, and style that empowers one to be able to command respect in any situation. Is being recognized as being...

Q:

The Crusty Pie Co., which specializes in apple turnovers, has a return on sales higher than the industry average, yet its ROA is the same as the industry average. How can you explain this?

Q:

Among the 300 employees of a company, 240 are union members, whereas the others are not. If 6 of the employees are chosen by lot to serve on a committee that administers the pension fund, find the...

Q:

Convert the following binary numbers written in two's complement format) into positive denary numbers: -128 64 12 16 B 2 0 1 0 1 0 1 1 0 0 1 1 0 0 1 1 C 0 d 0 0 - - 0 0 0 1 1 0 0 1 1 1 1 1 0 0 0 1 1...

Q:

The annual demand for an item is 1,700 units. The order cost is $7. Unit cost is $8 and the unit holding cost per year is 18% of the item's value. The order quantity is 125 units. What are the total...