The two points I will discuss in this post are structure and processes. For our records, we request that staff submit their progress notes and encounter form documentation bi-weekly at the latest, so we can process their hours worked with our clients on time. This structure allows the administrative staff sufficient time to review and process before billing needs to be submitted for payroll. The processes of having staff complete their encounter forms, progress notes, and submit them bi-weekly keep staff organized with their schedules and client appointments. This structure also allows the staff to be accountable to management. According to Galbraith (2014), the structure of an organization is characterized by the distribution of power and authority across its hierarchy. We typically do not micromanage staff and allow them the freedom to perform their job roles, knowing that they will submit their paperwork on time. Although this does not always happen, it does minimize the need for staff to wait longer to submit their work. Galbraith (2014) Do you agree