The upgraded system uses a directory containing additional information not supplied by the customer. The directory is used to help direct calls effectively. Which of the following is LEAST likely to be included in the directory?

Responses

A list of common issues and whether each issue requires a human representative

A list of common issues and whether each issue requires a human representative

A list of common keywords or phrases and a corresponding issue for each keyword or phrase

A list of common keywords or phrases and a corresponding issue for each keyword or phrase

A list of computers the company owns and the computers$$ corresponding IP addresses

A list of computers the company owns and the computers$$ corresponding IP addresses

A list of human representatives and the corresponding department for each representative