Question: The value perspective on quality holds that quality must be judged, in part, by how well the characteristics of a particular product or service align
The value perspective on quality holds that quality must be judged, in part, by how well the characteristics of a particular product or
service align with the needs of a specific user. Match the following situations with the correct dimension of value based quality.
Prompts
Banking with HSBC instead of Lloyds bank
because the queues for service in HSBC are
shorter.
Rolex watches being priced higher than
other brands.
Buying a full chicken at Roosters because it
comes with free chips and a free drink.
Buying Pepsi instead of Coca Cola because
it is easier to find Coca Cola venting
machines anywhere.
Buying Duracell batteries because they last
longer than Powercell batteries
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