Question: The vertical axis in the Service Process Matrix is the Degree of Labor Intensity ( DLI ) , which can be described as: Group of

The vertical axis in the Service Process Matrix is the Degree of Labor Intensity (DLI), which can be described as:
Group of answer choices
Labor cost/Captial cost
Capital Cost/Labor Cost
The number of employees with no reference to Capital costs
The number of hours with no reference to capital costs.

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