The way we communicate is rapidly evolving and is possible in part by the fact that organizations now have secure access to already stored information and applications anywhere an Internet connection is available through .

For which message types is e-mail ineffective? Check all that apply.

Messages that are longer and well-organized

Messages that present a persuasive argument

Messages that are short and informal

Messages to multiple receivers

Messages requiring an archival record

Which of the following are suggested strategies for controlling your inbox? Check all that apply.

Check e-mail no more than five or six times a day

Reply immediately to messages that can be handled within five minutes or less

Turn off audio and video alerts to avoid distraction

Share your availability with colleagues to set expectations

Check e-mail at set times during the day

Memos are important communication methods for which of the following specific instances? Check all that apply.

When a situation dictates informality

When a message is intended for employees without access to e-mail

When the message is too long for e-mail

When a schedule change must be communicated to a customer

When a message requires a permanent record