Question: The week ending 3 1 st March 2 0 2 4 saw the global Electronics giant Samsung experiencing numerous quality costs in its manufacturing units

The week ending 31st March 2024 saw the global Electronics giant Samsung experiencing numerous quality costs in its manufacturing units as follows: Activity Cost in USD$ Litigation $2123410 Rework $311731 Quality planning $4400 Machine downtime $350423 In-process inspections $200530 Repairs and replacements beyond the warranty period $950640 Consumer research $17590 Returns inwards $600426 Supplier evaluation $300750 Analysis of cause of defects in production $90999 Product recall $2500840 Scrap $250570 Audit of the quality system $43930 Documentation of quality programmes $3510 Quality data gathering, analysis and reporting $19100 Employee training $6400 Field testing $17300 Quality circles 13300 Final inspection 27250 Supervision of testing and inspection activities $28333 Quality improvement projects 22023 Customer complaints administration $930411 Debugging software errors $61450 Statistical process control 29112 Quality engineering $15555 Warranty repairs and replacement costs $1500999 Inspection of incoming raw materials $24737 Loss of sales from reputation of poor quality $2300777 Retesting of reworked products $231200 Depreciation of test equipment $41343 System development $9123 Required: a). Prepare a quality cost sheet clearly showing the four categories of quality costs and express each category of quality cost as a percentage of the grand total. (20 marks). b). Examine the quality cost category that presents the greatest challenge at Samsung. Justify your answer. (6 marks). c). Suggest any six strategic management quality improvement strategies that can help Samsung stay afloat of global competition in the Electronics industry. (18 marks). d). Using the data in (a) to construct Joseph M. Juran;s Optimum Model of total quality costs clearly showing cost of conformance (COC) and Costs of non-conformance (CONC) at Samsung. (6 marks) e). As the Strategic quality management consultant, develop a winning quality policy for Samsung. (10 marks) f). Evaluate the significance of quality costing to strategic quality management highlighting any three strategies. (10 marks)

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