Question: The week ending 3 1 st March 2 0 2 4 saw the global Electronics giant Samsung experiencing numerous quality costs in its manufacturing units
The week ending st March saw the global Electronics giant Samsung experiencing numerous quality costs in its manufacturing units as follows: Activity Cost in USD$ Litigation $ Rework $ Quality planning $ Machine downtime $ Inprocess inspections $ Repairs and replacements beyond the warranty period $ Consumer research $ Returns inwards $ Supplier evaluation $ Analysis of cause of defects in production $ Product recall $ Scrap $ Audit of the quality system $ Documentation of quality programmes $ Quality data gathering, analysis and reporting $ Employee training $ Field testing $ Quality circles Final inspection Supervision of testing and inspection activities $ Quality improvement projects Customer complaints administration $ Debugging software errors $ Statistical process control Quality engineering $ Warranty repairs and replacement costs $ Inspection of incoming raw materials $ Loss of sales from reputation of poor quality $ Retesting of reworked products $ Depreciation of test equipment $ System development $ Required: a Prepare a quality cost sheet clearly showing the four categories of quality costs and express each category of quality cost as a percentage of the grand total. marks b Examine the quality cost category that presents the greatest challenge at Samsung. Justify your answer. marks c Suggest any six strategic management quality improvement strategies that can help Samsung stay afloat of global competition in the Electronics industry. marks d Using the data in a to construct Joseph M Juran;s Optimum Model of total quality costs clearly showing cost of conformance COC and Costs of nonconformance CONC at Samsung. marks e As the Strategic quality management consultant, develop a winning quality policy for Samsung. marks f Evaluate the significance of quality costing to strategic quality management highlighting any three strategies. marks
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
