Theme: Operation management

Reference: Cirque du Solei

Questions: Answer questions using the video Cirque du Solei

1. What does the company need to do to ensure a good customer experience? (Come up with at least 4 things)
2. What costs (expenses) does Cirque incur? (Come up with at least 4)
3. How does Cirque stay ahead of its competition? (Come up with at least 3 ways)
4. What diversity and cultural considerations does Cirque need to understand and pay attention to? - From an employee standpoint? - From a customer standpoint? - From a stakeholder standpoint (stakeholders other than employees and customers) - Who are all stakeholders? (remember, stakeholders are any persons who are affected by the organization)
5. What types of national and/or global events could negatively impact Cirque du Soleil? (Explain)