• There are at least 48 changes and/or errors (each word is counted as one word):

• 	Number of Changes and/or Errors
  Row 6	1
  Row 7	8
  Row 8	1
  Row 9	2
  Row 10	5
  Row 11	1
  Row 12	1
  Row 13	2
  Row 14	3
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  Row 19	1
  Row 20	2
  Row 21	3
  Row 22	5
  Row 23	6
  Row 24	1
  Row 25	2

UNT 1 PIONEER WATER DISTRICT 2 3 4 5 6 7 8 9 10 11 12 November 15, 2019 Ms. Ann Neethicaian 4783 Haven Avenue Alta Loma, CA 91737 Dear Mr. Neethiraian: This is to let you know that our top priority at the Pioneer Water District is to provide safe and reliable water to over 93,000 people here in Pioneer Valley. Providing accurate regular water bills to our customers homes and businesses every month is an integral part of our service. Since the launch of a new billing system we have experienced problems in delivering bills in a manner that is timely. We apologize for the inconvenience and frustration this may have caused you. However we want you to know that we are doing everything we can to resolve this billing issue as quick as possible. About two years ago we began researching new billing systems in response to our customers requests for more flexible convenient payment methods. Such as online billing and the ability to make credit card payments. Customers also expressed interest in improved access to water use information and online tools. After an extensive vendor search and vetting process we engaged Excel Water Management to implement a new billing system to meet our customers needs. Unfortunately since making the transition we have experienced unexpected and unacceptable implementation challenges. We are extremely disapointed and frustrated with the impact that the new billing plan has had on our customers. Without question some of our customers has not received the reliably scheduled billing service that they expect, and that we are committed to providing. Please be assured that we are working in a diligent manner to fix these problems to protect our customers interests, keep our costs low and provide water bills on a timely basis. 13 14 15 16 17 18 19 20 21 22 23 24 25 26 We appreciate you ongoing patience and understanding while we work to resolve this billing issue. If you are interested in following our efforts please visit our website for regular progress updates, www.pioneerwater.com. 27 Sincerely