There are diversified delivery methods to elect from, and for this training the selected methods include the lectures, role playing, simulations $,$ videos, case studies and practical training.oLectures: lectures are used in this training to present the training materials verbally, and they are used for transferring great sum of information to many people all together. Lecturers have been selected because they are cost effective $.$oComputer lab : the participants practice the use of Twine AI by educators from the supplier of the program.oSimulation: The most significant implication of the quote "There is no better training than experience" is simulation. Simulations are highly beneficial from a training perspective, as they facilitate participants' learning through the use of simulation techniques and plays.oVideos : one of the simple training techniques is to show videos about the use of Twine AI in customer service in real organizations applying this technology worldwide.oCase studies: The case studies assist learners in acquiring knowledge by examining the experiences of others, the manner in which they responded to specific situations, and the successes and failures that occurred.