There are several different methodologies designed to help your organization tackle process improvement. Despite that common goal, each methodology suits a different need.

(a) Company ABC is a leading manufacturing business, which had been operating for over 10 years with consistent profitable growth. While internal and infrastructure aspects of running the operations were very much process-based, they were not process-driven or managed.

As a leader in the company, what should a project team consider before deciding on the process improvement method? Justify your answer. (10 MARKS)

(b) A kaizen system was designed and installed in your manufacturing organisation as a part of a TQM exercise. The kaizen process was found to be an auto regressive process, which leads to habit formation in making improvements.

As part of the quality team, in what type of scenario would you best utilise Kaizen principles compared to Six Sigma. Elaborate by giving appropriate examples. (10 MARKS)