There are various qualitative analysis techniques available to managers. For example, the manager might review data collected from interviewing call center agents and have them answer the same questions and identify themes from the data.

Consider a time when you have collected feedback from customers or coworkers to answer a business question or resolve a business problem. Complete the following:

• Describe how you analyzed the data to answer the question or resolve the problem and the effectiveness of the analysis technique in answering the question or resolving the problem.

Review and consider the qualitative data analysis technique described by 2 of your peers. One way to respond to each of your peers is to share your thoughts on how the data analysis technique helped answer the business question or solve the business problem. Another approach would be to recommend another qualitative analysis technique that your peer could have used to answer the business question or resolve the business problem.