Question: There can be great value in identifying and removing things in our visuals that don't need to be there. Each element we take away helps

There can be great value in identifying and removing things in our visuals that don't need to be there. Each element we take away helps our data stand out moreandfrees up space so we can add things that matter.

This image shows customer satisfaction score over time. What unnecessary visual elements could you eliminate? What other changes would you make to reduce cognitive burden? Please provide answer in essay form and not using any bullet points. Thank you.

Customer Satisfaction Score 100.0 90.0 89 85 85 80.0 74 76 70.0 65 62 60.0 50.0 48 42 45 42 44 41 40.0 37 37 33 35 30.0 28 25 21 20.0 10.0 0.0 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 18 18 18 18 18 18 18 18 19 19 19 19 19 19 19 19 19 19 19 19

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