There is a courier company which delivers your package within the same day. They have claimed that
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Question:
There is a courier company which delivers your package within the same day. They have claimed that if you book your package before 10.30 AM then they will deliver your package on the same day.
1) Discuss in detail the tangible and intangible assets of this service.
2) What are the elements of Service Quality for a delivery service like, PCL courier services.
3) Discuss that in what ways does technology influence PCL service quality.
4) Discuss in detail the future challenges for PCL.
Related Book For
College Mathematics for Business Economics Life Sciences and Social Sciences
ISBN: 978-0321614001
12th edition
Authors: Raymond A. Barnett, Michael R. Ziegler, Karl E. Byleen
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