Question: There was no plan' for implementation. How would you facilitate this change? What are the steps (implementation plan)? How would you communicate this plan? What

There was no plan' for implementation. How would you facilitate this change? What are the steps (implementation plan)? How would you communicate this plan? What are the risks? The paper was a good 'report' on customer service, however, did not include the components that were required of this project.

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