there will be 90 multiple choice and true/false questions. Chapter 1 Question of Jurisdiction P10-11 The Unionized Workplace P 19-22 Chapter 2 Selig Perlman P36-37 Chapter 3 Canada as a Country P54-56 After first world war Wagner Act P68 Chapter 4 Introduction P88 Structure of Local Union P90-91 Structure of Parent Unions P95-96 Regional, National and International Unions P95 Functions of Parent Unions P97-98 Structure of Provincial Labour Federations P101 CLC P102-103 Structure of CLC P103- 106 Functions of CLC P107 Quebec Federation of Labour P107 Chapter 5 Workplace Factors P120-122 Factors affecting the success of a campaign P 127-129 The application for certification P 129 Chapter 6 Certification for a previously unionized workplace P 156- 157 Certification if parties change P160 Legislation P 164-165 Dealing with an Unfair Labour Practice P165-166 Remedies for ULP P167-169 Chapter 7 The Effects of Certification P178 - 180 The Participants in Collective Bargaining P 182-184 Timelines for Collective Bargaining P186- 188 Bargaining in Good Faith P193-196 Chapter 8 Pre-Negotiation Stage P207 Establishing the Negotiation Range P207 The Crisis Stage P209 - 210 Integrative bargaining Subprocesses P215 The role of Bargaining Power in Union/mgmt. Negotiation P 218-219 Cost of Disputes Model P220 The Mutual gains Model of Bargaining P222-223 Chapter 9 Defining Strikes and Lockouts P240 How does a strike or lockout begin P247-252 Adherence to the facts P254 Putting Canada's Strike Record in Context P263 - 268 Chapter 10 Mediation P283 Special Mediation P286 Interest Arbitration P287 Final by Final Offer Selection P290 Mediation-Arbitration P293-294 Chapter 11 Types of Grievances - Policy Grievance P 307 Timeliness of Grievances P 307-308 Steps in grievance procedure P308-313 Duty of Fair Representation P 314-315 Appointment of an Arbitrator P316-317 Chapter 12 Successorship P346-349 Transfer of Assets P351-352 Whether the customers .......Successor Business P353-354 Decertification P 354 - 360 Union Mergers P361- 364 Chapter 13 Introduction P385 Young Workers P385-387 Female Workers P388-390 Ethnic and Racial Diversity in the workforce P 391 -393 Unions Strategy for dealing with the change in workforce P393- 396 Telecommuting P397- 398 Work Scheduling P397