These are system features that are asked to be implemented in the exercise below
a. Schedule Technicians
b. Obtain part for repair
c. Setting up follow up appoints after parts arrive

1. Create WBS
a. Identify tasks for the following categories
i. System Analysis
ii. Industry Analysis,
iii. System Design
iv. implementation Plans
v. Security
b. Order of tasks
c. Relationship between tasks
d. Duration of the tasks
2. Add tasks into a PM software
3. List all the possible risks for the service department systems project

4. Make a list of employees to interview and learn the following from them
a. Process of scheduling an appointment for appliance repair
b. How are the parts obtained for the repair visits
c. Managers (what reports are they expecting to extract from the system)
5. Write 10 questions per person of which
a. 7 should be open ended questions
b. Some Closed response questions
c. Some multiple choice questions
6. Questions should also consider the requirements of at least 2 types of managers
7. Recommend whether to use JAD, RAD & Agile Technique & why
8. Send questionnaire out the users of the proposed systems
9. Decide if you want to send to all users or stratified or systematic sample