“They are in his car,” said the room attendant. “I saw him take the two desk lamps out of his suite and put them in his van. He didn’t see me. I’m in a nearby guest room and immediately called you.”
The call was placed to the front-desk clerk who transferred it to Juanita Walker, the hotel’s GM. 

By the time Juanita arrived in the wing of the hotel where the room with the stolen desk lamps were was located, the guest had already left. “What happened? What did you see?” she asked the room attendant.
“Well, I saw Mr. Donito just as he was going through the exit door carrying the desk lamps. That’s when I went back into the room where I was cleaning, saw they were missing, and called the front desk.”
“How do you know it was Mr. Donito?” asked Juanita.
“I’ve seen Mr. Donito many times. He stays here at least twice a month and always stays in a suite. Besides, he reminds me of someone I know. . . . It was him for sure.”
A review of front-desk records indicated that, in fact, Mr. Donito had stayed at the hotel the previous evening. However, he did not stay in the room from which the desk lamps were missing but had actually stayed in a suite a few rooms away from where the lamps were missing.

1. What should Juanita do now? What, if any, difference does it make if Mr. Donito is a frequent guest?
2. Should the police be called in response to this (alleged) guest theft? Why or why not?
3. How would Juanita ensure that room attendant reporting the theft was not involved?

Answer rating: 100% (QA)

1 Juanita should not inform police immediately In fact Juanita should do further investigation befor... View the full answer