thi ty , p le refer in s task this task you will be required to conduct role - play which you will phone Poppins and acknowledge receipt of the email You w a Is o be required t o discuss Poppin's concerns expectations , available choices and options to meet her needs and explain any limitations that nay be relevant to her situation using appropriate interpersonal skills The assessor will organis one your colleagues act Poppins All students must play the ro le and the reverse thi ro le - ensu re student to ro le - p lay Poppins and that each person leader dealing situation will be o b s e rv ed assessor d u ring th role - pl I provid e you with feedback Before you conduct you role - play . please ensure that you submit your ideas and pre p re p a re d n o te s to y o u asse s s or prior to you u n d e r t a k in g the role - p I This is to ensure that no student disadvantaged by presenting upfront and having their idea copied by other students Therefore is important give everyone fair go and ensure that each student able to come with their own individual ideas prior to undertaking the role s s essors ill be o king you o rig in a l id e a es tions in this ro le Assessment conditions context of your assessment role play within simulated cafe environment Assessment must be conducted safe environment where evidence gathered demonstrates consistent performance typica activities experienced the customer service field of work and include acces office equipment and technology workplace documents organisational policies and procedures for customer service examples of customer complaints and feedback case studies and , where possible real situations teraction others re tak s tion notes how you are going to ro a c . pr peaking Poppins you mus assessor discuss your notes and pre - prepare u e s tions to ensure that your you and you covered a re q u ired issu objecti notes de a I address prior t the ro le - role p lay after . ( Guide short