Question: Think about a particular instance where CRM software made your life easier (for example, you called a service provider and they knew who you were

  1. Think about a particular instance where CRM software made your life easier (for example, you called a service provider and they knew who you were since they have your cell phone saved in their CRM system). How was the system useful?
  2. Share that instance with you classmates as your initial posting.

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