Question: Think about a professional work environment, where interactions with customers can be used to improve customer satisfaction and loyalty. For example, a customer service representative

Think about a professional work environment, where interactions with customers can be used to improve customer satisfaction and loyalty. For example, a customer service representative can provide timely and effective support to a customer who has a problem with a product.

How can companies use interactions with customers to enhance their customer experience and gain a competitive advantage in the market?

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