Think about a time you witnessed a colleague or peer effectively communicating in the midst of a tense, stressful, or tricky situation. What made you aware that they were communicating effectively? Did their effective communication help deescalate or solve the situation at hand? How and why? 2. Conversely, think of a time you witnessed a colleague or peer unsuccessfully communicate amidst a tense, stressful, or tricky situation. What made you aware that they were failing to communicate effectively? Did their lack of effective communication make the situation worse? How and why?

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Effective Communication in a Tight Spot I once witnessed a senior developer Sarah dealing with a client who was furious about a critical bug discovere... View the full answer